Refund Policy
更新于 2026年8月31日
Plain-language summary
- Contact support@prismsino.com or submit a request from Account Billing.
- First-purchase problems, duplicate charges, and confirmed technical failures are reviewed fairly.
- Partial refunds may be used when appropriate and do not automatically end the whole subscription.
- Nothing in this policy limits mandatory consumer rights.
1. Eligibility
Refund eligibility depends on the purchase date, use of the service, the reason for the request, applicable law, and Waffo Pancake’s Merchant of Record process. A request is not an automatic approval.
2. First purchase, duplicates, and technical problems
We review good-faith first-purchase requests, duplicate charges, and cases where a verified PrismSino technical failure prevented meaningful use. Include the account email, payment date, and a concise description; never send card numbers or CVV.
3. Partial refunds
A partial refund may be offered where it better reflects actual use or the affected period. A partial refund does not automatically terminate the remaining paid entitlement. A full refund may end the refunded entitlement after the verified refund event is received.
4. How to request
Use Account Billing or email support@prismsino.com. We typically acknowledge requests within one business day. Waffo may request additional evidence through its secure process.
5. Processing
Approved refunds are returned through the original payment channel. Bank and payment-network posting times vary. PrismSino updates billing status only from verified provider events.
6. Consumer rights
This policy does not exclude rights that cannot lawfully be waived in your country or region. Taxes and refunds may be handled by Waffo Pancake as Merchant of Record.